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Flex Account Manager
Job Code:2019-02-10-12-010
Location:Kansas City, MO
Sub-Department:Donor Recruitment
FT/PT Status:Full Time
Work Schedule:Hours vary

Job Responsibilities:
Under the supervision of the Director of Donor Recruitment, assists the department in achievement of whole blood and apheresis collection goals. The Flex Account Manager is accountable under manager supervision for the development, planning and promotion of donor recruitment activities within their assigned territory for the duration of their time in that territory. When not covering a territory, the Flex Account Manager will apply blood drive recruitment and promotion tactics to support collection efforts in coordination with the Donor Relations Associates.

Quality Statement:

Supports organizational quality efforts by accepting responsibility for:

• Comply with all regulatory requirements and standards

• Perform tasks and services as required by policies, processes and procedures.

• Perform only those tasks for which training is complete.

• Identify and immediately report nonconformances, quality issues and concerns to department management and/or Quality Management.

• Seek continuous improvement in process, products, services and quality system.

Job Qualifications:

  • Recruits new and past donors using varying recruitment and promotional tactics.

  • Schedules new blood drives with existing accounts.

  • Seeks and communicates new accounts to host blood drives.

  • Provides publicity and recruitment materials to blood drives.

  • Provides education and assistance to volunteer chairpersons organizing the blood drive.

  • Speaks to individuals and groups about the need for blood, the Community Blood Center, and about blood donations.

  • Works to maximize blood collections for the organization.

  • Assists Donor Recruitment and the organization in meeting blood collection goals.

  • Ability to travel 75% or more of the time.

  • Performs recruitment activities such as telemarketing, sign-up tables, on-site recruitment, and presentations to increase collections.

  • Performs data entry on busy or high profile blood drives as needed.

  • Supports donor and community outreach efforts by donor centers through in-office support of mass mailings and fulfillment.

  • Must be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.

  • Must have and maintain a valid operator's license and clean driving record. All tickets, suspension must be reported to supervisor.

Education and Experience


Associate's Degree in Marketing, Public Relations, Communication or related field or equivalent work experience.


Two years of experience in sales, marketing, and/or customer service experience preferred.

Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.


Must have a valid driver's license.

Knowledge, Skills and Abilities


• Microsoft Office Suite – Word, Excel, PowerPoint, Outlook

• Data systems

• Knowledge of Missouri and Kansas driving laws as applicable.

Skills & Abilities:

• Ability to work independently and in a team environment.

• Outstanding customer service skills and ability to work effectively with a diverse population.

• Effective communicator with new customers, recurring customers/accounts and employees of the organization both verbally and in writing.

• Exceptional organizational skills and ability to handle multiple priorities effectively.

• Self-motivated and a self-starter.

• Good sales and marketing skills.

• Excellent flexibility, able to deal with change and unpredictability on a daily basis.

• Great driving skills and record.

• Enjoys variety and change frequently in their daily schedule. 


EOE/AA: Minorities/Females/Disabled/Vets