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Distribution Tech I
Job Code:2019-02-10-08-003
Location:Kansas City, MO
FT/PT Status:Full Time
Work Schedule:Sunday-Thursday; 2pm-10:30pm

Job Responsibilities:

Responsible for taking orders for blood products, services and commercially prepared plasma derivatives. Prepares orders for delivery. Performs final product inspection prior to shipment. Assists with the organization of inventory. Assure the compliance of the Distribution Department with CBC’s quality system requirements.

Essential Functions:

  • Upholds a customer service level that ensures every attempt is made to meet the following customer needs: friendliness, understanding and empathy, fairness, options and alternatives and information.

  • Receive incoming calls.

  • Handle all communication in courteous and professional manner.

  • Classify and process orders according to urgency.

  • Arrange for appropriate transportation.

  • Accurately select units and processes units requiring product modification.

  • Performs irradiation processing when required.

  • Stock products in an orderly manner when released to inventory.

  • Stocks and reorganizes other products/supplies as required.

  • Inspects and appropriately handles inventory returned from customers.

  • Performs equipment checks and maintain equipment.

  • Prepares and maintains blood shipment boxes.

  • Manages incoming specimens: assists internal customers with transportation needs, inquiries and requests, where possible.

  • Maintain accurate and complete records.

  • Facilitates interstate shipments, including waybill completion and entry of imported units into the computer system.

  • Manages nonconforming product/unsuitable product (e.g. recalls, quarantine unsuitable returns). Sends IRL notification email.

  • Accurately selects units and packs orders to maintain acceptable temperatures for shipment.

  • Performs visual inspection of units prior to shipment.

  • Ships miscellaneous transfusion supplies.

  • Ships biohazard orders appropriately.

  • Appropriately responds to all BacT alarms.

Job Qualifications:

  • High school diploma or equivalent - Must provide a copy of the transcript.

  • Previous customer service experience preferred.

Skills and Knowledge:

  • Excellent customer services skills.

  • Excellent verbal and written communication skills.

  • Strong attention to detail.

  • Excellent computer skills.

  • Capable of lifting, stretching, bending, and standing for long periods at a time.

EOE/AA: Minorities/Females/Disabled/Vets